Refund policy

We aim to provide the best experience to all of our customers, so we will be as understanding as possible to ensure every customer is happy with our products and service. Do not hesitate to reach out to us for anything, as we are determined to solving any issue customers may have and ensuring that every inquiry is answered as efficiently as possible to provide customer satisfaction in every set of circumstances.

Refunds and Returns will be applied to all accepted qualifications listed below but not limited to these listings:

Main Accepted qualifications:
- Broken or damaged product.
- Wrong item received
- Within 7 days of obtaining product
- 30 Day Guarantee Selected Products

Main Declined inquiries:
- Damaged packaging (shipping company will be held accountable)
- Beyond 7 days of obtaining product
- No proper reason given

IMPORTANT: Photos must be provided to show proof of the qualified exceptions.

Note: If a product is refunded, the credit or debit card fees will not be refunded, as that is issued by the financial institution of the cardholder. Only the cost of the product will be refunded. Shipping may not refunded either, depending on the circumstances of the inquiry. If loss of product happens during the shipping process, we will provide a refund when the shipping company has confirmed it. Customers are accountable, liable, and responsible for any allergies or reactions to any products they buy for themselves or as a gift to someone else. The customer is fully liable for any harm caused to themself or any other person/s by the product. 

Membership Policy

Last Updated: 2024/01/24

1. Membership Eligibility:

• Membership in Treasure is open to individuals who meet the eligibility criteria outlined in our membership guidelines. We reserve the right to decline or terminate membership at our discretion.

2. Membership Benefits:

• As a member, you are entitled to all of the benefits our Elite members gain access to, such as discounts, exclusive access, exclusive content, etc.

3. Membership Duration:

• Memberships are valid for a period of 1 month from the date of enrollment, unless otherwise specified.

4. Membership Fees:

• Membership fees are required to gain access to the benefits we offer, and the benefits only remain active as long as you are a member. Memberships are monthly payments and will indefinitely be required to receive the exclusive offers of our service. Membership costs are listed on our site and we accept payments from every payment option we have available. Failure to pay membership fees may result in the suspension or termination of membership.
• Memberships are charged on a monthly basis and it is priced at 29.95$ for Canada and the United states. The amount for all other countries are usually equivalent to the currency exchange of the price in Canada and the United States, but the price may be considerably different for each location. The membership is applied automatically on each purchase, once per customer, and as stated, is required to receive the benefits from our store, such as the discounted prices, various access to features and pages, and for exclusive offers.

5. Renewal and Cancellation:

• Memberships may be renewed by paying the renewal fee on or before the expiration date. Members may cancel their membership by providing written notice 7 days before the renewal date, as this provides us reasonable time to manage your inquiry before the payment period begins. We may offer refunds depending on the circumstances of the request, as well as if it applies to our required refund exceptions, but is not limited to these exceptions. You must notify us prior to the billing date, as mentioned above, otherwise we may not be able refund the entire monthly fee. By accepting the free trial of our memberships, you agree to the terms and conditions of all of our policies and must legally adhere to them.
  
  Memberships will be charged on the day of each month that the membership was originally acquired. The charge will vary according to your region and country, and the price will be charged each month after the free trial period has ended. The membership price and frequency are listed on the membership product page. The cost may be different for each region or country. Customers must contact the support team to cancel their free trial membership. Customers on the paid membership will be able to cancel their membership through the account page on the site.
  
  The complimentary trial period of our membership is automatically activated upon any purchase made on our store. Upon expiration of the trial period, the membership will seamlessly transition to a paid monthly subscription, unless canceled prior to the renewal date. By proceeding through the checkout process and finalizing each purchase, you acknowledge and agree to adhere to the terms, conditions, and policies delineated by Treasure. Cancellation of the membership is an option available at any time; for detailed procedures, kindly refer to our cancellation policy. Please note that membership is a prerequisite for accessing the discounted offers and exclusive features provided by our store.
  
  

  Customers can cancel their free trial membership at any time by contacting our support team at TreasureTeam24@gmail.com. We understand that circumstances may change, and we want to ensure that our customers have a positive experience with us. Refunds may apply, depending on the circumstances of the inquiry. Once the free trial period ends, customers who do not cancel will automatically transition to a paid membership and will be charged for the following pay period. Paid members can cancel their membership at any time from their account page. Customers cannot cancel the free trial membership on the website as they're not fully-fledged members yet. The feature to cancel the membership is only applicable to paid members only. The free trial allows customers to view and get familiar with the features that are available to them as members. Any purchases made while on the free trial mean you have applied for the paid membership and will be charged for the following pay period. Free trial members can contact support to cancel their free trial at any time and are not restricted from cancelling their free trial membership. Using this method, customers can only cancel their free trial if they contact our support team: @TreasureTeam24@gmail.com. Please provide all the details of your questions or inquiries so that we can solve your inquiry as quickly as possible. Refunds may apply, depending on the circumstances of the inquiry. Making any transaction means that you agree to the terms, conditions, and policies that we have outlined on our site, as they are also stated on the payment page. We are happy to fulfil your needs and fix any issues that may arise. Do not hesitate to contact our support team.

  We are committed to providing excellent customer service and are here to address any questions or concerns you may have. Please don't hesitate to reach out to our support team for assistance.

6. Termination of Membership:

• Treasure reserves the right to terminate a membership at any time for violation of the membership policy or any other applicable terms and conditions.

7. Member Conduct:

• Members are expected to conduct themselves in a respectful and responsible manner. Any behavior that violates the law or goes against the values of Treasure may result in the termination of membership.

8. Changes to Membership Policy:

• Treasure reserves the right to make changes to the membership policy at any time. Members will be notified of any significant changes in advance.

9. Privacy of Member Information:

• Treasure will handle member information in accordance with our Privacy Policy, which can be found in our policies section.

10. Communication:

• Members may receive communications related to their membership, including newsletters, updates, and promotional offers. Members can opt out of non-essential communications.

11. Contact Information:

• If you have any questions about our Membership Policy, please contact us at TreasureTeam24@gmail.com.

Note: This Membership Policy is subject to change without notice. Please check our website for the most up-to-date information. We are a subscription/membership based service, so customers must adhere to our policies.